Attention Medical Practice Owners
Turn Your Overwhelmed Front Desk Into a System That Captures Every Call, Appointment, and Missed Revenue
Without Hiring More Staff or Managing It Yourself
Hire 24/7 Remote Medical Staff — Without Dealing With Hiring, Training, or Managing Them Yourself
Hippa Compliant
No Contracts
<1 min hold times
Admin Support
Admin Support
Do any of these sound familiar?
Every one of these issues isn’t just an inconvenience — it’s lost patients, delayed care, and missed revenue.
You working extra hours to manage admin tasks
Patients waiting too long to get scheduled
Insurance verifications delayed or piling up
Staff constantly switching tasks and falling behind
Appointment slots left unfilled due to missed follow-ups
Phone lines constantly busy or calls going unanswered
We specialize in supporting:
Gynecology
Gastroenterology
Urology
Dermatology
Primary Care Clinics
Specialty Clinics
Weight Loss
Medspas
Hear it from our clients
"I've been with Medsac for over 4 years now and I couldn't have made a better decision"
Mark Vaynhadler
(New Life OBGYN)
"Medsac has helped me tremendously with my surgical practice"
Alexander Rabinovich
(Ophthalmologist)
We Handle the Admin You Focus on Patient Care.
Your remote team handles:
Patient calls & scheduling
Appointment reminders & confirmations
Insurance verification & eligibility checks
Referral & prior auth follow-ups
EMR scheduling assistance
Patient chat, voicemail, & message handling
You get front-desk coverage, happy patients, and no hiring stress.
Built for Medical Practices. Trained for Patient Care.
Fewer missed calls
Higher patient satisfaction
Faster scheduling
More booked appointments
Reduced admin costs
Happy Staff
Your Virtual Front Desk Live in Days
1
Book a Discovery Call
2
We match you with trained medical staff
3
Your virtual front desk goes live
No recruiting. No onboarding headaches. No turnover.
Frequently Ask Questions
We understand you have questions, we got you covered.
How do remote agents integrate with our EMR and existing workflows?
We follow strict protocols to connect to your EMR and phones via secure VPns and map our agents to your exact processes.
During onboarding we run end-to-end tests and provide documentation so integration is seamless and non-disruptive.
What measures do you take to ensure HIPAA compliance and data security?
All access is restricted by role, encrypted, and monitored with audit logs and continuous compliance checks.
Agents work on secure machines with screen monitoring and VPN access to protect PHI at every step.
How are Remote Agents (RA) recruited, trained, and managed to match our practice standards?
Our in-house recruitment & training team selects experienced candidates to your practice niche, then delivers custom, practice-specific training to match your workflows.
Ongoing QA and your dedicated Team Lead ensure agents stay aligned with your standards.
What hours and languages do your Remote Agents (RAs) cover, and is 24/7 support available?
We offer flexible coverage including 24/7 support and bilingual options (English/Spanish/Russian and additional languages upon request) to match your patient mix. Shift scheduling is customizable so you get exact coverage and language support your practice needs.
How do you handle coverage for sick days, vacations, and turnover?
We maintain trained backups and a bench of qualified RAs ready to step in immediately, eliminating service gaps from absences or turnover. Your workflow stays uninterrupted while we recruit and train any permenent replacements.
What KPIs, analytics, and reporting will we have access to, and how often do they get updated?
You receive a Real-Time KPI Dashboard with active snapshot of operations and metrics like hold times, call volume, queues, escalations, recordings, and more; giving you control to make data driven decisions.
We also provide customizable weekly and monthly summary reports and schedule regular review meetings
How do you handle escalations, clinical triage, and urgent patient issues?
Non-clinical issues are handled by our RAs with defined escalation paths to your clinical staff; for clinical or urgent cases we follow your triage protocol and escalate immediately. We document every escalation and provide recordings so followup is efficient and auditable.
What does onboarding look like, and how long until we see measurable results?
Onboarding includes workflow mapping, two weeks of RA training followed by two weeks of live trial, with full KPI dashboard access from day one.
Most practices see call-answer and scheduling improvements within 1-2 weeks and measurable revenue/case improvements within 4-6 weeks.
How is pricing structured, what is included, and are there setup or hidden fees?
Pricing is simple and transparent - a predictable monthly fee (per seat) that covers recruitment, training, management, and support; setup fees or refundable deposit may apply depending on the configuration. We don't have hidden charges; all inclusions and any one-time costs are detailed up front in the proposal.
How do you help with insurance eligibility, billing and payment collection?
We speed up billing and boost collections by preventing problems before they start.
Our RAs perform proactive eligibility checks and pre-authorizations, submit clear claims (reducing denials), and handle billing follow-ups and appeals.
What trial, SLA, and cancellation terms do you offer?
We offer a risk-free 30-day trial and operate month-to-month with no long-term lock-ins; if you're not completely satisfied we provide easy cancellation and refund terms. Service Level Agreement (SLA) includes response times, uptime, and hold-time guarantees; so you know exactly what to expect.